As power moves inexorably from seller to buyer and retailing morphs into “Me-tailing”, retail organizations will need much more than customer centricity and supply chain optimization to achieve high performance.
*Stores as we know them will no longer be relevant—many
shoppers will never even visit one
*Consumers will shop seamlessly across multiple
channels—and expect to find relevant content on all of them
*The lifecycle of products will be significantly shorter, making
product innovation an even more critical differentiator of
high performance.
*“Fast fashion” will be the de facto industry standard—with
dramatic consequences for store inventory levels
*Supply chains will be optimized across the full product
lifecycle—right through to disposal
*Consumers themselves will help form communities of
service talent
* Report of accentur
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